Hey Wendy’s – About My Coffee…

Posted by Frankly Francis on April 26, 2010 under Personal | Be the First to Comment

Sometimes I can be a curmudgeon, and sometimes I am proud of that.

I’m waiting in the drive-thru lane, I’m still waiting, I can see myself aging, pigs are flying above my car, Hell is freezing over.  OK, I’m overplaying it, but it seems like an undue amount of time.  And all I want is a black coffee.

I’ve long maintained that the propensity to get “order screwed” in the drive-thru lane is the price that one pays for convenience, but I can’t even get up there to place my order.

Finally, I’m at the window.  The young lady rejects my money and hands me my coffee.  She says that it’s on the house for the wait.  I offer to pay again, but she insists that the manager insists.

Why Thank You, Wendy’s…I’ll be back again.

What a unique experience.  One that I’ve never had before at fast food: understanding of the customer and the desire to mitigate the delay.

Imagine that, it’s almost like they think my time might be valuable.  I’ve had that notion before, but it is affirming when others feel that way as well.

I’d like to think that I’m easy to please, that I’m as understanding and forgiving as the next guy, but I’ve seen the next guy in action on many occasions and it hasn’t been pretty.  And I have had my moments too.

I don’t mean to take my pleasant surprise over the top.  I know it was just a coffee, but it is a response worth noting nonetheless.



Some Thoughts on Common Courtesy

Posted by Frankly Francis on February 18, 2009 under Personal | 3 Comments to Read

I find myself more and more often in the midst of unhappy and uncivil people.  There’s a certain element of being a good American and being abrasive, but there are reasonable alternatives too.  I prefer common courtesy and civil politeness.

Fundamentally, we are all orbiting the sun together on the planet we call Earth.  There are very big things out there more worthy of our time and consideration than the pettiness that we all too often spend our valuable time on.

Some specific observations:

It is never a good idea, under any circumstance, to piss-off the cook or waiter before you get your food.  Anyone who has ever worked in the food service industry knows this.  Trust me.  And please tip your service staff generously if they serve you well.

All too often I have an idiot driver in front of me.  More often than not it is an elderly person.  Just remember, that could be your parent or grandparent and how would you like them treated by others?  Once it actually was my parent.  People of all ages have bad days and do stupid things while driving.  I have, tell me that you haven’t…cut some slack.

If you go to a drive-thru window, expect to be screwed.  That’s just the price we pay for convenience.

I’ve lived through the Modern Feminist Movement.  I believe in equal pay for equal work.  I know that there is a difference between men and women.  Personally, I like that difference and respect it.  Therefore, treating a woman, as a lady does not nullify any equality under the law, it just shows a respect for the other gender.  Furthermore, I do not understand why women are more willing to be subjugated by popular culture today than they have in the past.  As a man, I find it embarrassing.  Makes no sense to me, but maybe I’m getting too long in the tooth….

Lastly, and maybe most importantly, never, ever, underestimate the power of a random act of kindness or a senseless act of beauty.  It’s such a selfish thing to do because it feels so good.  The “Pay it Forward” and “The Butterfly Effect” of doing something nice for someone – you just never know what good it will produce.